Hello! We’re really sorry you didn’t receive a reply from our support team in time. We understand how frustrating that can be.
The issue has now been resolved, and all affected users have been informed. You can find more details here: https://forum.readymag.com/t/incident-affecting-some-custom-domains/6016/10
Our support response times are now back to normal. If you’re still experiencing any issues, please feel free to reach out to our support team at support@readymag.com, they’ll do their best to help and make sure everything is sorted as quickly as possible.