Readymag domain disappeared after 2 months of use

Hello,
I bought a domain from IONOS through Readymag with the student plan, and now the domain has disconnected itself, and I have no way of re-obtaining it by my own means, as Readymag was the intermediary and connector of the domain. How do I proceed through this situation and reconnect my domain back to Readymag?

Hello!

Please contact our support team at [email protected] so that we could look into this issue :pray: